GENERAL CONDITIONS OF SALE OF
HOTEL DE LA GLANE
In order to establish mutual respect and for the proper functioning of our services and your stays, we ask that you please read these general conditions of sale carefully.
ARTICLE 1 – Fields of application
The general conditions of sale and the special conditions form a whole which forms an integral part of the contract of sale and whose global acceptance is obligatory before the conclusion of any sale.
The reservation request entails acceptance of these conditions of sale and full and unreserved acceptance of their provisions.
The terms used herein with a capital letter without having been previously defined have the meaning given to them below:
" Hotel "means the Hôtel de la Glane, operated by the EURL Hôtel de la Glane with a capital of €20,000, whose registered office is located at 58 rue des Charbonnières 87520 Veyrac, registered with the RCS of Limoges under number 902 790 138.
""Hotel Website"" means the website dedicated to the Hotel accessible at the following address https://www.hoteldelaglane.com .
These general conditions of sale apply in particular to sales transactions concluded by the Hôtel de la Glane with private or professional customers and to the services provided by the establishment within the framework of an accommodation contract concluded with the customer, the contract and the T&Cs forming an inseparable whole. In the event of a contradiction between the provisions of the GCS and those of the contract, the provisions of the contract alone are applicable.
These general conditions of sale apply to all reservations made online, via our reservation platform, by telephone or by post (email or post).
The customer is the signatory company of the hosting contract. The beneficiary is the natural person who benefits from the services reserved under the accommodation contract.
They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate.
accessible on our booking platform.
These general conditions of sale can be consulted by the customer on our website to allow him to make his reservation. Any reservation therefore implies full and unreserved acceptance of these conditions on the part of the customer, to the exclusion of any other document such as prospectuses, commercial documents, etc.
ARTICLE 2 – Capacity
All Hôtel de la Glane customers acknowledge having the capacity to contract, that is to say being of legal age and not being under curatorship or guardianship.
ARTICLE 3 – Stages of the reservation
Reservation.
The customer chooses the services presented on our booking platform. He acknowledges having read the nature, destination and booking methods of the services available on our booking platform and having requested and obtained the necessary and/or additional information to make his booking in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, so that our liability cannot be sought in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.
Booking process .
Reservations made by the customer are made via the dematerialized reservation form accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher.The customer agrees, prior to any reservation, to complete the information requested on the voucher or the reservation request. The customer certifies the veracity and accuracy of the information provided. After the final choice of the services to be reserved, the reservation procedure includes in particular the entry of the bank card in the event of a request for guarantee or prepayment, consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate. before the validation of the reservation and, finally, the validation of the reservation by the customer.
Acknowledgment of receipt of the reservation .
Our reservation platform acknowledges receipt of the customer's reservation by sending an email without delay.In the case of online booking, the acknowledgment of receipt of the reservation by e-mail summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit his complaints.
In the case of a reservation by telephone, a pre-reservation is made on our platform and sent to the customer by email for validation and entry of the credit card.
ARTICLE 4 – Cancellation of reservation / Guarantee
The customer is reminded, in accordance with Article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code. consumption. The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation.Reservations with prepayment cannot be modified and/or canceled. The amounts paid in advance that are the deposit will not be refunded. In this case, it is mentioned in the conditions of sale of the tariff. In the event of cancellation of the reservation by the Hotel, then the hotelier will refund double the deposit paid by the customer, as compensation. When the conditions of sale of the reserved rate allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone numbers are specified on the confirmation of the reservation sent by e-mail.
All reservations are nominative and may under no circumstances be transferred to a third party, whether free of charge or against payment.
In the event of cancellation of the stay by the customer and this one must prevent the hotel by e-mail or by mail in A / R. The conditions below apply:
For reservations made via a partner website, the cancellation must be made via this site. The cancellation conditions that apply are then specific to the partner and may therefore be different from those of the hotel.
If they wish to extend their stay, the customer must notify the hotel reception by 10:00 a.m. on the day of departure at the latest, in order to find out about availability.
On the contrary, for any interruption of stay before the scheduled date of departure, the entire stay initially planned will be invoiced, as compensation.
A deposit is marked on the customer's credit card in the event of damage or theft.
In the case of a reserved breakfast, the customer must cancel the number of breakfasts no later than the evening before before 8 p.m. Beyond that, the hotel reserves the right to charge for breakfasts even if they are not consumed.
ARTICLE 5 – Modification of reservations
Any request for modification of the services in relation to the reservation made, must be sent in writing to the establishment. The modification can only be accepted and confirmed depending on the availability of the establishment at the time of the request.
ARTICLE 6 – Correspondence
By making a reservation, the customer agrees to receive an email that the hotel will send to him before his date of arrival at the hotel, which will contain the codes, information on his destination and offers relevant to his stay ( including offers from partners), and an e-mail sent after the end of their stay at the hotel, inviting them to complete the guest feedback questionnaire or share a review online.
Apart from the confirmation, modification or cancellation e-mail of his reservation, sent as confirmation of the reservation, communication e-mails from the hotel, invitations to fill in the comments questionnaire customers, and e-mails it has agreed to receive, the hotel does not send any other announcements, e-mails or messages (solicited or not), unless the customer has expressly authorized it .
ARTICLE 7– Conditions of access
The Hotel de la Glane is accessible to any natural person. The number of people occupying the room cannot exceed that provided for the type of room concerned, including babies and children under 2 years old, and the number indicated on the reservation contract. The number of nights occupied cannot exceed that provided for in the contract. The management reserves the right to prohibit access to the rooms to unregistered persons. Any additional nights will be rebooked based on hotel availability.
Anyone wishing to stay at the Hotel is required to make known their identity and that of the people accompanying them.
ARTICLE 8 - Consumption of the service
Pursuant to the regulations in force in France, the customer may be asked, on arrival, to complete a police form. To do this, the customer will be asked to present an identity document in order to check whether or not he must complete the police form. For establishments with Internal Regulations, the customer accepts and undertakes to comply with said regulations.
Any behavior contrary to good morals and public order, or in the event of non-compliance with one of the provisions of the Internal Regulations, will lead the establishment to ask the customer to leave the establishment without any compensation and/or without any refund. if payment has already been made.
ARTICLE 9 – Delivery of keys and codes for access to premises
Keys and access codes are given on arrival at the establishment. In the event of a late arrival outside the opening hours of the reception, a dedicated operation will be communicated to you to recover them.
ARTICLE 10 – Conditions of stay
10.1 Children and extra beds
Children under 2 years old stay free of charge when using existing bedding in the room.
The hotel provides free cots for its guests (children under 2 years old, subject to availability).
An extra bed can be added on request in rooms where the surface area allows it, with a supplement per person per night and subject to availability. The rooms that can accommodate a cot or an extra bed are identified on the site.
10.2 Animals
Pets are accepted only in common areas and ground floor rooms (with a supplement of 10€ per animal and per night) and under the following conditions: no access authorized to the entire first floor floor, animals must be kept on a leash (or in a cage or transport box) in indoor or outdoor spaces,
animals must not be left alone and unsupervised, including in the bedrooms and are not authorized to climb on the beds, armchairs or benches within the premises of the establishment.
Supplements for animals are not automatically calculated in the total amount of the reservation on the site. They must be paid separately directly with the establishment.
10.3 Prohibition of direct debit
The resident is prohibited from using and disseminating the hotel address as their main residence or business address.
10.4 Tranquility
The resident will ensure that the tranquility is not, at any time, disturbed by his behavior or that of his guests. The use of sound devices (music, television, DVD, laptop, tablet, smartphone, etc.) is authorized as long as the resulting noise (indoor or outdoor) does not disturb neighbors and that compliance with the by-law prefectoral or municipal is respected.
For the tranquility of these customers, the establishment is under video surveillance.
10.5 Promotional stay
Internet-only promotions cannot be combined, modified or canceled and are valid at the prices and dates indicated. Special conditions: the information relating to the customer's bank card is necessary to benefit from these promotions. Any modification or cancellation is impossible after booking. In the event of cancellation, the amount of the fixed price is entirely due.
10.6 Additional services delivered by external service providers
The hotel takes no responsibility for the quality of the service or the consequences thereof. Reservation and payment transactions are made directly between the resident and the service provider concerned.
ARTICLE 10 – Price
The prices relating to the reservation of services are indicated before and during the reservation. The prices are confirmed to the customer in the amount including tax, in the commercial currency of the establishment, and are only valid for the duration indicated on the booking platform. If the debit at the establishment is made in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer. All reservations, whatever their origin, are payable in the local currency of the establishment, unless specific provisions are indicated on site. The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to VAT will be automatically passed on to the prices indicated on the date of invoicing.Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be passed on to the prices indicated on the date of invoicing.
The prices indicated only include the services strictly mentioned in the reservation. The additional services provided by the hotelier during the stay and the tourist tax will be added when invoicing. Unless otherwise stated on the site, the breakfast service is not included in the price. The prices mentioned on the site are subject to change without notice and only the price indicated in the written booking confirmation is contractual.
Places of stay are made available from 4.30 p.m. and on the day of departure the places must be vacated before 10.30 a.m. In case of arrival after 8:00 p.m., the reception must be notified.
Accommodation and breakfast services are payable on arrival when the keys are handed over.
The customer has the possibility to request an invoice if he wishes.
ARTICLE 11 – Terms of payment
The customer communicates his bank details as a guarantee of the reservation except conditions or special tariffs, by bank card (Visa, Mastercard,... according to the possibilities offered by the reservation platform of the establishment) by indicating directly, in the area provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the numbers, as well as its validity date (it is specified that the bank card used must be valid at the time of the use of the service) and the visual cryptogram. He must present himself to the establishment with the credit card which enabled him to guarantee the reservation.
The debit of the payment is made at the establishment during the stay, except in the case of conditions or special rates where the partial or total debit of the payment is made during the reservation. This prepayment is called a deposit.
The establishment has chosen elloha.com/stripe.com to secure online payments by credit card.The validity of the customer's payment card is verified by stripe.com. There may be a refusal of the payment card for several reasons: stolen card, blocked card, ceiling reached, entry error... In the event of a problem, the customer must contact his bank on the one hand, the establishment on the other hand to confirm their reservation and method of payment. In the case of a rate subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of booking.
For certain rates and special offers, the hotel reserves the right to pre-authorize the bank card or to debit a certain amount (sometimes without the possibility of reimbursement) from this same card when booking or confirming the reservation. Before making the reservation, carefully read the description of the rooms and offers to be aware of such conditions.
Reservations can be made on the website www.hoteldelaglane.com, by e-mail to the following address contact@hoteldelaglane.com, by telephone on 05 87 14 08 10 or directly at reception. The reservation will only be effective if the latter is guaranteed by the customer, either by communicating a credit card number with expiry date or by payment of a deposit, and after receipt of a detailed reservation confirmation.
Payment for all services will be made directly to the hotel (exceptions made for reservations prepaid at the time of booking). The hotel reserves the right to refuse any reservation in the event that the credit card number is incorrect, the reservation is incomplete or in the event that the customer cannot provide a credit card number. Reservations regardless of their origins will be payable in Euros only. The Hotel de la Glane only accepts the credit cards mentioned on the site or at reception. The establishment reserves the right to ask the customer for payment by bank transfer when booking several rooms or when privatizing the hotel.In this case, payment must be made no later than the day before arrival. Checks are not accepted with the exception of ANCV holiday vouchers or Connect holiday vouchers. It is also possible to pay by cash. When registering the reservation, a credit card debit authorization can be made. This will be done for informational purposes, and will in no way be a debit from the account except in the following cases:
- "" Non-cancellable – non-refundable"" promotional offer.
- If the validity date of the credit card is prior to the date of arrival.
Room rates are per day. Failure to pay will result in the immediate expulsion of the customer subject to legal proceedings for the settlement of his due.
By application of article 2102 of the Civil Code, the customer cannot oppose the retention of his luggage if he refuses to pay.
The customer is solely responsible for his choice of services and their suitability to his needs, so that the hotel cannot be held liable in this regard.
ARTICLE 12 – Tourist tax
The tourist tax is not included in the price of the reservation. It is in force in the municipality and is payable directly on site to the establishment.
The tourist tax is payable for all adult customers (except for people benefiting from the exemption conditions defined by the community of communes of Porte Océane du Limousin).
The adopted rate of 3% for an unclassified establishment, applies per person and per night within the limit of the highest rate adopted by the community, i.e. €0.70 maximum per person and per night for an unclassified establishment in Oradour on Glane in 2022.
The cost of the night corresponds to the price of the accommodation service excluding tax.
ARTICLE 13 – Room equipment
The layout, layout and equipment of the room cannot, under any circumstances, be modified in any way whatsoever. It is also forbidden for the resident to move any furniture and accessories belonging to the hotel or to bring additional equipment into the room.
After the departure : Any effects belonging to the Hotel and not returned will be immediately invoiced at the replacement rate for the hotel.
ARTICLE 14 – Maintenance and repairs
Cleaning is provided daily and after departure. If you want other arrangements, let us know. Residents are prohibited from carrying out repairs on the premises themselves. In the event of stains on furniture, rugs, carpets, he must contact the hotel reception.
ARTICLE 15 – Visit of the premises
Hotel employees can access the rented room to check the condition of the premises, verify the proper functioning of the facilities, carry out repairs, renovations or alterations, at any time.
ARTICLE 16 – Use of common areas
The resident will not encumber, temporarily or permanently and with any object whatsoever (bicycles, luggage, garbage bags, etc.) the common areas of the establishment.
ARTICLE 17 – Insurance and personal items
The Hôtel de la Glane is not liable for the custody of any personal item left by the resident in the room, whether present or not. The customer must ensure the safekeeping of his goods and materials.
The room and its furniture are insured against fire, water leaks, burglary and glass breakage. Clients' personal property and values are not covered by this insurance.The hotel particularly recommends that they insure for themselves and the people traveling with them, all luggage, goods and valuables against loss or theft. Liability insurance is also recommended for everyone.
The client must inform the establishment of any degradation of which he is the cause. He is responsible for all the damage caused by his intermediary and undertakes, in the event of deterioration of the places made available, (bedroom, common areas such as garden, living room, sanitary facilities) to bear the costs of restoration.
ARTICLE 18 – Forgotten cases
Objects left or abandoned may be sold under the conditions provided for by the law of March 31, 1896. If the customer requests the return of his belongings by parcel or mail, this will be done with tracking and insurance for valuables. The shipment will be made after the payment by the customer of the shipping costs.
ARTICLE 19 – Recommendations
The customer agrees not to invite any person whose behavior is likely to harm the establishment, the latter reserving the right to intervene if necessary. The customer may not bring drinks or foodstuffs from outside without prior authorization from the management. The customer undertakes to ensure that the participants and their guests respect all the instructions and regulations of the establishment (in particular the ban on smoking). The customer will ensure that the participants do not disturb the operation of the establishment or affect the security of the establishment as well as of the people who are there.
ARTICLE 20 – Responsibilities
The Hotel de la Glane declines all responsibility in the event of the death or bodily or material damage of any resident unless it is the result of a proven fault on the part of the staff.
The hotel declines all responsibility in the event of loss, damage, delay due to a cause beyond its control or its control, in particular cases of force majeure, explosions, floods, storms, fire, accident, acts of war or threat civil or terrorist action, restrictive measures by any official authority, strikes, demonstrations. In such cases, the rental contract may be terminated automatically without any compensation being requested by the resident.
The hotel cannot be held responsible in the event of a breakdown of equipment common to the room and the building such as plumbing, the access door to the building, the same applies to breaks or breakdowns in services. utilities such as water, electricity, internet or television.
The hotel accepts no responsibility for noise and nuisance of any kind which is beyond its will or control or which is not located in the rented room.
ARTICLE 21 – Degradation
The client, by agreeing to take a room, undertakes to comply with the provisions of the Hotel's Internal Regulations (displayed at the hotel, it can be communicated to the client beforehand if the latter so wishes or upon arrival at hotel) and to use the room as a "good father" as well as any other service made available to him. The rooms made available to our customers are verified, functional and in good condition. Our customers are invited to report any breach immediately to the hotel reception.
In the event of damage by the customer, the customer will be debited with a fixed compensation of €150, if this amount proves to be insufficient in view of the damage committed, the hotel reserves the right to invoice the customer for the cost of the necessary repairs. the repair of the room as well as all the resulting costs (in particular operating loss due to the immobilization of the room or other rooms affected by the damage, etc.), the amount of the repairs which may be deducted from the card bank given as a guarantee at check-in.
The hotel may demand in the event of flooding or water damage, voluntary or involuntary, full reimbursement of the damage caused.
In general, the customer must pay the damage caused directly to the hotel. He can appeal to his insurance (if he wishes to be reimbursed) for all the voluntary or involuntary damage he will cause during his stay.
The interior spaces of the hotel are strictly non-smoking.(rooms, corridors, hall, breakfast room, multi-activity room, toilets, etc.). Failure to comply with this condition will result in the passage of a company specializing in deodorization. The fixed cost of this intervention will be invoiced directly to the customer concerned: 150 Euros including tax. If the client wishes to continue smoking inside or outside the indicated areas, he will be asked to leave the hotel.
The hotel reserves the right to deduct the amount of consumption not declared on departure as well as damage to the room. This amount will be deducted from the bank imprint provided upon booking. The hotel will have no obligation to notify the customer but can provide him with an invoice on request.
ARTICLE 22 – Police regulations
Each resident is responsible for disturbances of enjoyment and violations of local police regulations.The use of the Internet by the resident is subject to the French legislation in force and will remain the responsibility of the resident if he derogates from this legislation.
ARTICLE 23- Force majeure
Force majeure means any event external to the parties that is both unpredictable and insurmountable and prevents either the client or the establishment from fulfilling all or part of the obligations provided for in the contract. Are considered as cases of force majeure or fortuitous event those usually recognized by the jurisprudence of the French Courts and Tribunals. This is particularly the case in the event of a strike, insurrection, riot, prohibitions enacted by governmental or public authorities. Each party cannot be held liable to the other party in the event of non-performance of its obligations resulting from an event of force majeure.
It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the cost of the resulting costs.In particular, customers will bear only the additional costs that may be incurred to allow the continuation of the trip, following the occurrence of a case of force majeure.
ARTICLE 24 - Respect for privacy
The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the answers by the presence of an asterisk. The information processed is intended for the establishments, elloha.com, its entities, its partners, its service providers (and in particular online payment service providers). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves to be compatible with the performance of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Protection Charter personal data. In particular when paying online, the customer's bank details must be transmitted by the stripe payment provider.com to the bank of the establishment, for the execution of the reservation contract. The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate personal data protection within the meaning of the Data Protection Act. However, the customer agrees to this transfer necessary for the execution of his reservation.
Constellation SAS / Stripe.com in their professional capacity, have undertaken vis-à-vis the establishment to take all security and data confidentiality measures for said data transfers.
ARTICLE 25 – Convention of evidence
The entry of the required banking information, as well as the acceptance of these general conditions and the voucher or the reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized records kept in the computer systems of elloha.com.will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties.
The customer is informed that his IP address is registered at the time of booking.
ARTICLE 26 – Integralities
These General Conditions of Sale, the conditions of sale of the rate reserved by the customer, and the voucher or the reservation request express the entirety of the obligations of the parties. No general or specific condition communicated by the customer can be incorporated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or the reservation request (including the special conditions of the reserved rate) and these general conditions. In the event of a contradiction between the booking form and the general conditions, the provisions appearing on the
of reservation will be the only ones applicable for the obligation in question.These general conditions of sale by internet may be modified and/or supplemented by the establishment at any time. In this case, the new version of the general conditions of sale by internet will be put online by the establishment. As soon as it is posted on the internet, the new version of the general conditions of sale by internet will automatically apply to all customers.
ARTICLE 27- Computing and Freedoms
Pursuant to law L.78-17 of January 6, 1978, the customer is informed that the personal information communicated to the Hotel de la Glane is subject to computerized processing, unless expressly opposed by him.
The customer has at any time a right of access, rectification or deletion from the Hotel. The information requested from you when booking is essential for the proper processing of your request. This information is intended solely for the hotelier concerned by the reservation request.
In accordance with the legislation in force, electronic contracts are subject to archiving for a period of 10 years.
ARTICLE 28 – Personal data
All the information requested from the customer relates to the services provided by the Hotel de la Glane and is essential for him to provide him with the service(s), to manage his use of the service(s) and the rooms. and the business relationship the hotel has with it. Only the following data must be provided when booking: surname, first name, e-mail, telephone number, number of people. The consumer who does not wish to be the subject of commercial prospecting by telephone can register free of charge on a list of opposition to telephone canvassing. (More information: Bloctel)
This information is also used by the Hotel to better understand its expectations. If the customer has accepted it, the Hotel may transmit certain information concerning him to its Customers and/or Partners for commercial promotion purposes.
The customer has, in any case, a right of opposition, interrogation, access, rectification and deletion of all data concerning him, which he can exercise by sending a letter containing a copy of an identity document in his name with the hotel.
It is recalled that the Customer has a period of 70 (seventy) days, which can go up to 120 (one hundred and twenty) days depending on the bank, to oppose the use of his bank card, in the event of loss , theft or fraudulent use pursuant to Article L 132-6 of the Monetary and Financial Code.
In the event that, for any reason whatsoever, the debit of sums owed by the Customer proves impossible, the sale made will be immediately resolved as of right and the electronic purchase process cancelled.
ARTICLE 29 – Complaints/Disputes
Any complaint about the quality of the services provided must be presented to the hotelier immediately.
To be taken into consideration, any complaint must be sent by registered letter with acknowledgment of receipt to the Hotel de la Glane within a maximum period of 8 days after the customer's departure.
In the event of a dispute between the professional and the consumer, they will endeavor to find an amicable solution.
These General Conditions of Sale are governed by the law of the country of establishment without obstructing the mandatory protective provisions that may be applicable in the country of residence of the consumers.
In the absence of a satisfactory response within 15 days, the customer may contact the Tourism and Travel Mediator, whose contact details and referral methods are available on his website: www.mtv.travel
ARTICLE 30 – Applicable law and competent jurisdiction
In the event of a dispute between the professional and the consumer, they will endeavor to find an amicable solution.
In the absence of an amicable agreement, French law will be the only applicable.
The cancellation of a clause of these general conditions will not affect these general conditions in their entirety. The order implies the full and unreserved acceptance of the customer to these general conditions which prevail over all other conditions.
All disputes relating to the interpretation and execution of this contract will be the exclusive jurisdiction of the Commercial Court of Limoges.
These general terms and conditions, subject to change at any time, apply to all services, available directly or indirectly (through partners) online, by e-mail or by telephone. By accessing the Hotel's website or any other platform (together referred to as "the website"), by carrying out searches there, by using it and/or by making a reservation there, the customer declares to have read these general terms and conditions, understand their scope and accept them.
These pages, their content and infrastructure, as well as the online hotel reservation serviceon these pages are provided by the Hotel. They are only made available to customers for personal and non-commercial use which remains subject to the general conditions of use established above.
The hotel services are only available for private, non-commercial use. The customer may therefore not resell, use, copy, monitor (for example, through a web crawler or screenshots), display, download, reproduce or establish deep links to any content or any information, software and/or products or services available through the Website in connection with any commercial or competitive activity or purpose.